Terms and Conditions

To ensure your experience with One Luxe Stay is exceptional from start to finish, please book only when your travel dates are certain. We maintain a strict cancellation policy and regretfully cannot accommodate date changes for any reason, including personal matters or public travel restrictions. Should unforeseen events or travel interruptions affect your booking, our non-refundable cancellation policy will remain firmly in place.

The outlined cancellation terms represent the maximum refund available; One Luxe Stay cannot provide additional refunds outside of these terms under any circumstance.

We strongly encourage guests to secure comprehensive travel insurance, ensuring peace of mind and coverage for any unforeseen events.

6.1. Deposit Requirements: A security deposit may be required to cover potential damages. The amount and conditions for the deposit will be communicated at the time of booking.

6.2. Deposit Refunds: The security deposit will typically be refunded within a specified period after check-out, provided there are no damages or violations of the booking terms.

Your personal items are not covered by insurance against loss, theft, damage, or destruction during your stay. One Luxe Stay accepts no liability or responsibility for any loss or injury experienced by you or members of your party. Guests are solely responsible for their safety and well-being.

Insurance: Renters are encouraged to obtain appropriate insurance to cover unforeseen circumstances, including cancellations, personal injury, or damage to property.

Guests booking with One Luxe Stay must be 18 years or older.
The maximum occupancy allowed at the property is strictly limited to your confirmed reservation count—external visitors are not permitted under any circumstances.

We kindly ask you to treat our accommodations and amenities with care, as if they were your own, to maintain our luxurious standards.

4.1. Check-in: Check-in details, including the time and process, will be provided by ONE LUXE STAY PTY LTD – ensure you confirm these in advance.

4.2. Check-out: Renters must vacate the property by the specified check-out time. Failure to do so may result in additional charges.

4.3. Early check in & Late Check-out: Late check-out requests are subject to the property owner’s discretion and may incur extra fees.

Occupancy Limits: Renters must not exceed the maximum occupancy limit stated in the property listing. Exceeding the limit may result in cancellation without refund
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All One Luxe Stay apartments are strictly non-smoking. Smoking inside will result in the immediate forfeiture of your entire security deposit. Please smoke only off-premises, outside the building.

To maintain the pristine condition of our accommodations, pets are not permitted.

In compliance with Australian regulations, routine fire inspections occur twice annually, typically during weekday mornings. Guests must allow access for these mandatory inspections.

While rare, unforeseen maintenance issues can occur. Guests agree to grant One Luxe Stay access to the property for necessary repairs, ensuring your continued comfort and minimal disruption.

Out of respect for other residents and to preserve the tranquility of our apartments, parties and external visitors are strictly prohibited. Quiet hours from 10:00 PM onward must be strictly observed in compliance with Australian residential regulations.

Excessive noise, disturbances, or breach of house rules will result in immediate cancellation of your reservation and eviction without refund.

Should you notice pre-existing damages upon arrival, kindly document them clearly from multiple angles and inform One Luxe Stay immediately.

Guests assume full responsibility for any damage caused during their stay. Please promptly notify us of any incidents to facilitate immediate resolution.

In the event keys, remotes, or FOBs are lost or misplaced, One Luxe Stay will arrange locksmith services and replacements at the guest’s expense, up to $500.

2.1. Property Selection: Users may browse available properties and select a property to book based on their preferences.

2.2. Booking Confirmation: A booking is confirmed only after the ONE LUXE STAY PTY LTD has sent a confirmation notification has been sent to the booker. Availability is not guaranteed until this confirmation is received.

2.3. Payments: Payment terms will be provided during the booking process, including any deposits or prepayments required to secure the reservation.

3.1. Cancellation by Guest:
Should you need to cancel your reservation, this must be done in line with the ONE LUXE STAY’s  set cancellation policy.

3.2. Cancellation by ONE LUXE STAY PTY LTD:
In the rare instance where ONE LUXE STAY must cancel a confirmed reservation, all payments received will be refunded in full. However, One Luxe Stay is not liable for any additional expenses or losses resulting from the cancellation.

3.3. Amendments to Bookings:
Requests to modify confirmed bookings, such as changing dates or the number of guests are subject to the ONE LUXE STAY’s approval and availability. Additional fees may apply based on the nature of the changes.

Failure to comply with any of these house rules will result in immediate termination of your stay and eviction without a refund.

These Terms are governed by the laws applicable to the location of the property being rented. Any legal proceedings arising from these Terms will be subject to the jurisdiction of the relevant courts.

Thank you for familiarizing yourself with these essential details. Our mission at One Luxe Stay is to provide you with an unparalleled and luxurious experience. We remain at your disposal to ensure your stay is memorable, comfortable, and truly exceptional.