Terms and Conditions

RESERVATION & CANCELLATION POLICY

At One Luxe Stay, we pride ourselves on delivering a seamless and exceptional guest experience. To maintain the integrity of our operations and availability, we ask that reservations be made only when your travel dates are confirmed.

Cancellation Terms

• 100% refund for cancellations made 30 days  before check-in.

• 50% refund for cancellations made 14 days before check-in.

• No refund for cancellations made less than 14 days before check-in.

If you fall outside the cancellation period, no refund will be provided under any circumstance.

These terms represent the maximum refund available. Unfortunately, we are unable to offer exceptions beyond this policy.

Cancellation by Guest

Should you wish to cancel your reservation, this must be done in accordance with the cancellation policy listed above.

Booking Amendments

Requests to change your booking—such as adjusting dates, guest numbers, or length of stay—are strictly subject to availability and approval by One Luxe Stay. In most cases, we’re unable to accommodate changes once a reservation is confirmed.

Please note that we do not offer amendments due to personal reasons, travel disruptions, or government restrictions. If your plans change, the original cancellation policy will still apply in full.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unexpected disruptions. This offers peace of mind should your plans change due to illness, emergencies, or other unforeseen events. 

6.1. Deposit Requirements: A security deposit may be required to cover potential damages. The amount and conditions for the deposit will be communicated at the time of booking.

6.2. Deposit Refunds: The security deposit will typically be refunded within a specified period after check-out, provided there are no damages or violations of the booking terms.

 

Guests booking with One Luxe Stay must be 18 years or older.
The maximum occupancy allowed at the property is strictly limited to your confirmed reservation count—external visitors are not permitted under any circumstances.

We kindly ask you to treat our accommodations and amenities with care, as if they were your own, to maintain our luxurious standards.

4.1. Check-in: Check-in details, including the time and process, will be provided by ONE LUXE STAY PTY LTD – ensure you confirm these in advance.

4.2. Check-out: Renters must vacate the property by the specified check-out time. Failure to do so may result in additional charges.

4.3. Early check in & Late Check-out: Late check-out requests are subject to the property owner’s discretion and may incur extra fees.

Occupancy Limits: Renters must not exceed the maximum occupancy limit stated in the property listing. Exceeding the limit may result in cancellation without refund
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All One Luxe Stay apartments are strictly non-smoking. Smoking inside will result in the immediate forfeiture of your entire security deposit. Please smoke only off-premises, outside the building.

To maintain the pristine condition of our accommodations, pets are not permitted.

In compliance with Australian regulations, routine fire inspections occur twice annually, typically during weekday mornings. Guests must allow access for these mandatory inspections.

While rare, unforeseen maintenance issues can occur. Guests agree to grant One Luxe Stay access to the property for necessary repairs, ensuring your continued comfort and minimal disruption.

Out of respect for other residents and to preserve the tranquility of our apartments, parties and external visitors are strictly prohibited. Quiet hours from 10:00 PM onward must be strictly observed in compliance with Australian residential regulations.

Excessive noise, disturbances, or breach of house rules will result in immediate cancellation of your reservation and eviction without refund.

Should you notice pre-existing damages upon arrival, kindly document them clearly from multiple angles and inform One Luxe Stay immediately.

Guests assume full responsibility for any damage caused during their stay. Please promptly notify us of any incidents to facilitate immediate resolution.

In the event keys, remotes, or FOBs are lost or misplaced, One Luxe Stay will arrange locksmith services and replacements at the guest’s expense, up to $500.

Failure to comply with any of these house rules will result in immediate termination of your stay and eviction without a refund.

Thank you for familiarising yourself with these essential details. Our mission at One Luxe Stay is to provide you with an unparalleled and luxurious experience. We remain at your disposal to ensure your stay is memorable, comfortable, and truly exceptional.